About the Role
We are looking for a proactive and customer-oriented Customer Success & Delivery Manager to ensure the successful deployment of our cybersecurity SaaS solutions, oversee the delivery of our managed services, and build strong, long-term customer relationships.
You will act as the primary operational point of contact for customers, coordinating internal teams and ensuring high-quality service delivery.
Responsibilities
- SaaS deployment: coordinate and support the implementation, configuration, and onboarding of our cybersecurity solutions
- Customer success: maintain regular customer contact, monitor satisfaction and adoption, and proactively address customer needs
- Managed services delivery: plan, coordinate, and oversee the delivery of our managed services, on time, within scope and budget
- Internal coordination: work closely with Sales, Managed Services, and Engineering teams to ensure seamless service delivery
- Continuous improvement: optimize onboarding, project management, and customer engagement processes
Requirements
- 5+ years of experience in customer success, IT service delivery, or technical project management
- Good understanding of cybersecurity technologies and SaaS solutions
- Strong project management, organizational, and communication skills
- Customer-focused, proactive, and comfortable managing multiple priorities
Nice to Have
- Experience in cybersecurity managed services or IT services
What We Offer
A dynamic role combining cybersecurity, customer relationships, and project delivery, with the opportunity to shape our customer experience and contribute to our company's growth.